Hassle Free Return

NO RESTOCK FEES
If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.
Doesn't fit or just not happy with it? We will replace or send a product of your choice of
equivalent or excess value on receipt of the differential payment .
The replacement process will begin only on receipt of the returned merchandise at our premises
as under :-
Address Plot 49 ,
Natuur Mfg Pvt Ltd , HSIIDC , Udyog Kunj , Alipur , Sohna Road ,
Gurgaon 122003


Refund Policy

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and inspected by Natuur (usually within 24 hours of receipt), your return will be processed on the next working day excluding holidays , and refund made if applicable only to your bank account or the original mode of payment if possible . Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our Registered Address.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order.

Return Shipping Options

  • For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
  • Any Refused, Undelivered, or Abandoned package will be subject to Applicable Service Fee.

Exchanges

  • Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
  • You are still responsible for return shipping costs on your original order back to us.


Used or Damaged Merchandise

  • Any merchandise which has been "used" is considered used and cannot be returned. We offer full product knowledge and encourage you to query and do your due diligence before ordering our products .
  • Any merchandise which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quickly.
  • Orders can be modified or cancelled only while their status is labeled "Order Received" Once an order has a status of "Order Processed" it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Damaged Goods:

  • Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures. Damaged goods claims are handled through the shipping carrier (FedEx, India Post, DTDC). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process:
Step 1: Click "Login / Register" or “My Account” (if you are already logged in) at the top of the web page. Once you are within the “My Account” area of the website, click on “Order History” and find the order in question and click “View”.
Step 2: Select the item(s) you would like to return from your order and be sure to choose the reason for returning each item.
Step 3: Select your return shipping method and follow instructions.
NATUUR
Attn: Returns (RA# XXXX)
Natuur Address – Plot 49 , HSIIDC , Udyog Kunj , Sohna Road ,
Alipur , Delhi Mumbai Expressway , Gurgaon 122003


Please retain your return tracking information. www.natuur.in is not responsible for packages lost during return shipment. You will receive a confirmation email from Natuur when your return is processed which will include the full details of the replacement or refund if applicable .

Questions / Concerns

  • If anything is unclear or if you have a special circumstance, give us a shout!
  • We can be reached by WhatsApp +91-9718500111 or Email Us – return@natuur.in , management@natuur.in