FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Ordering and Shipping
1. How do I place an order on Natuur.in?
Visit www.natuur.in. Search for products by category, specific ingredients, or condition. If you can’t find what you’re looking for, type your query or leave a message, and we’ll get back to you promptly.
2. Can I track my order?
Yes, you can track your order in real-time. Use the tracking link provided and enter your order number. For any queries, special requests, or changes in delivery details, WhatsApp or call us at +91-9718500111 between 10 am and 4 pm (Monday–Friday).
3. What payment methods do you accept?
We accept all RBI-approved payment methods, including net banking, UPI, Google Pay, and barcodes.
4. Is there a minimum order value for free shipping?
Free shipping is available for orders above ₹1,500 within NCR. Orders above ₹5,000 or bulk (B2B) orders may qualify for additional benefits. For more details, write to management@natuur.in
5. How long will it take to receive my order?
Orders can be tracked using the provided tracking link. For third-party platform orders, use their respective tracking tools. For specific concerns, write to us at helpdesk@natuur.in
6. Can I change or cancel my order after it has been placed?
If the order has been dispatched, refunds will be issued after deducting logistics and handling charges.
Opened or tampered packaging cannot be returned as per company policy.
Products and Availability
1. Are your products natural and organic?
Yes, all our products are made with natural and organic ingredients, ensuring the highest quality and safety for our customers.
2. How can I find more information about a product?
Detailed information about each product, including ingredients, usage instructions, and benefits, is available on the product page.
3. What if a product I want is out of stock?
If a product is out of stock, you can sign up to receive notifications when it becomes available again. Alternatively, you can contact our customer support for further assistance. Our dedicated WhatsApp number is +91 9718500111.
4. Do you offer bulk or wholesale purchasing options?
Yes, we offer bulk and wholesale purchasing options. Please contact our sales team for more information on pricing and terms. Write a mail with your request to info@natuur.in
. Alternatively, WhatsApp us on +91 9718500111.
Returns and Refunds
1. What is your return policy?
We accept returns for unused and unopened products within 15 days of purchase.
2. How do I initiate a return?
To initiate a return, contact our customer support with your order number and reason for return. We will provide you with the necessary instructions.
Write a mail with your request to info@natuur.in
.
Alternatively, WhatsApp us on +91 9718500111.
3. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned product. The refund will be credited to your original payment method.
4. What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our customer support immediately. We will arrange for a replacement or refund.
Account and Privacy
1. Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.
2. How do I create an account?
To create an account, click on the “Sign Up” button on our website and fill in the required details. You will receive a confirmation email to activate your account.
3. Is my personal information safe on your website?
Yes, we prioritize your privacy and use advanced security measures to protect your personal information. Please review our privacy policy for more details.
4. How can I update my account information?
To update your account information, log in to your account and go to the “Account Settings” section. Here, you can update your personal details, address, and payment information.