FAQ

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Yes, you can track your order in real-time. Use the tracking link provided and enter your order number. For any queries, special requests, or changes in delivery details, WhatsApp or call us at +91-9718500111 between 10 am and 4 pm (Monday–Friday).

We accept all RBI-approved payment methods, including net banking, UPI, Google Pay, and barcodes.

Free shipping is available for orders above ₹1,500 within NCR. Orders above ₹5,000 or bulk (B2B) orders may qualify for additional benefits. For more details, write to management@natuur.in

Orders can be tracked using the provided tracking link. For third-party platform orders, use their respective tracking tools. For specific concerns, write to us at helpdesk@natuur.in

If the order has been dispatched, refunds will be issued after deducting logistics and handling charges.
Opened or tampered packaging cannot be returned as per company policy.

Yes, all our products are made with natural and organic ingredients, ensuring the highest quality and safety for our customers.

Detailed information about each product, including ingredients, usage instructions, and benefits, is available on the product page.

If a product is out of stock, you can sign up to receive notifications when it becomes available again. Alternatively, you can contact our customer support for further assistance. Our dedicated WhatsApp number is +91 9718500111.

Yes, we offer bulk and wholesale purchasing options. Please contact our sales team for more information on pricing and terms. Write a mail with your request to info@natuur.in
. Alternatively, WhatsApp us on +91 9718500111.

We accept returns for unused and unopened products within 15 days of purchase.

To initiate a return, contact our customer support with your order number and reason for return. We will provide you with the necessary instructions.
Write a mail with your request to info@natuur.in
.
Alternatively, WhatsApp us on +91 9718500111.

Refunds are processed within 5–7 business days after we receive the returned product. The refund will be credited to your original payment method.

If you receive a damaged or incorrect product, please contact our customer support immediately. We will arrange for a replacement or refund.

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.

To create an account, click on the “Sign Up” button on our website and fill in the required details. You will receive a confirmation email to activate your account.

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To update your account information, log in to your account and go to the “Account Settings” section. Here, you can update your personal details, address, and payment information.

Mix Natuur Henna Powder with warm water to yogurt consistency. Rest 6–8 hours for dye release. Apply on clean, oil-free hair, cover, and leave 2–4 hours before rinsing with plain water.

Apply indigo only on hennaed hair. Mix Natuur Indigo Powder with warm water just before use. Apply immediately, keep 1–2 hours, then rinse with water. Avoid shampoo for 48 hours to deepen colour.

Henna can be used every 3–4 weeks. Indigo may be used as needed for colour maintenance. Overuse is unnecessary; allow hair time to oxidise and settle between applications for best shade, shine, and strength.

For conditioning, add aloe vera powder, amla, hibiscus, or fenugreek powder. You may also use brewed black tea or coffee as liquid. Add neem juice if suffering from dandruff. Avoid oils before dye release, as they can block colour uptake.

Henna does not damage hair but can feel drying initially. Proper hydration, conditioning herbs, and post-henna oiling after 24 hours restore softness. Regular henna use strengthens hair, improves thickness, and adds natural shine. For best results use Natuur Protein pack for scalp and hair twice a month.

For auburn: 100% henna. Brown: two-step henna, then indigo 50–70%. Dark brown: indigo 70–80%. Jet black: full henna followed by 100% indigo. Results vary by base colour and hair porosity.

They can be mixed for brown tones, but results are less predictable. For best coverage and lasting colour, Natuur recommends the two-step method—henna first, indigo second—especially for greys or darker shades.

Henna and indigo are strong plant dyes. Colour may soften slightly over weeks but does not wash out completely. Root touch-ups are usually needed every 3–4 weeks, depending on hair growth and desired depth.

Pure henna and indigo are safe on chemically treated hair. Always wait 4–6 weeks after chemical coloring. Perform a strand test, as plant dyes interact uniquely with bleached or porous hair.

Avoid oils, conditioners, or silicone products before application. After rinsing, avoid shampoo for 48 hours. Heat styling and chlorinated water should be limited initially to allow color oxidation and longevity. Avoid chemical hair treatments like smoothening or straightening.

To use natural henna powder, mix Natuur Henna Powder with warm water until smooth. Rest the paste for 6–8 hours for dye release. Apply on clean, oil-free hair, cover, and leave for 2–4 hours. Rinse thoroughly with water only.

Indigo powder is applied after henna. Mix Natuur Indigo Powder with warm water immediately before use. Apply on hennaed hair, leave for 1–2 hours, and rinse with plain water. Avoid shampooing for 48 hours to allow natural oxidation.

Henna can be used every 3–4 weeks for grey coverage and strengthening. Indigo may be applied as required to maintain darker shades. Overuse is unnecessary, as plant dyes continue to oxidise and deepen naturally over time.

For conditioning, add aloe vera powder, amla, hibiscus, or fenugreek powder to henna. For dandruff, add neem paste or juice. Brewed black tea or coffee can be used as the mixing liquid. Avoid oils before application, as they can reduce dye absorption.

Pure henna does not damage hair but may feel drying initially. When used with hydrating herbs and followed by post-henna oiling, it strengthens hair shafts, improves thickness, reduces hair fall, and enhances natural shine. For best results, use Natuur Protein Hair pack twice a month, alongwith once a month of Henna Indigo usage.

Auburn hair: 100% Henna
Brown hair: Henna followed by 50–70% Indigo
Dark brown hair: Henna followed by 70–80% Indigo
Natural black hair: Henna followed by 100% Indigo
Results vary based on natural hair colour and porosity.

Henna and indigo powders can be mixed to create brown shades, but colour results may vary. For consistent grey coverage and long-lasting black or dark brown tones, the two-step method—henna first, indigo second—is recommended.

Henna and indigo are permanent, plant-based hair dyes. The colour does not wash out but may soften slightly over weeks. Root touch-ups are typically required every 3–4 weeks depending on hair growth.

Yes, pure henna and indigo powders are safe for chemically treated or coloured hair. Wait at least 4–6 weeks after chemical colouring. Always perform a strand test, especially on bleached or highly porous hair.

Avoid oils, conditioners, and silicone-based products before application. After rinsing, avoid shampoo for 48 hours. Limit heat styling and chlorinated water exposure initially to ensure colour depth and longevity.