Ordering and Shipping

To place an order, browse our product categories, add your desired items to the cart, and proceed to checkout. Follow the instructions to enter your shipping details and payment information.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

We accept various payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets.

Yes, we offer free shipping on orders above Rs 5000 order value.

Delivery times vary based on your location and the shipping method selected. Typically, orders are delivered within 5-7 business days within India. For global orders, delivery timelines are over and above this.

If you need to change or cancel your order, please contact our customer support as soon as possible. Changes or cancellations may not be possible once the order has been processed.

Products and Availability

Yes, all our products are made with natural and organic ingredients, ensuring the highest quality and safety for our customers.

Detailed information about each product, including ingredients, usage instructions, and benefits, is available on the product page.

If a product is out of stock, you can sign up to receive notifications when it becomes available again. Alternatively, you can contact our customer support for further assistance. Our dedicated WA number is +91 9718500111.

Yes, we offer bulk and wholesale purchasing options. Please contact our sales team for more information on pricing and terms. Write a mail with your request to info@natuur.in. Alternatively WA us on +91 9718500111.

Products and Availability

Yes, all our products are made with natural and organic ingredients, ensuring the highest quality and safety for our customers.

Detailed information about each product, including ingredients, usage instructions, and benefits, is available on the product page.

If a product is out of stock, you can sign up to receive notifications when it becomes available again. Alternatively, you can contact our customer support for further assistance. Our dedicated WA number is +91 9718500111.

Yes, we offer bulk and wholesale purchasing options. Please contact our sales team for more information on pricing and terms. Write a mail with your request to info@natuur.in. Alternatively WA us on +91 9718500111.

Returns and Refunds

We accept returns for unused and unopened products within 15 days of purchase.

To initiate a return, contact our customer support with your order number and reason for return. We will provide you with the necessary instructions. Write a mail with your request to info@natuur.in. Alternatively WA us on +91 9718500111.

Refunds are processed within 5-7 business days after we receive the returned product. The refund will be credited to your original payment method.

If you receive a damaged or incorrect product, please contact our customer support immediately. We will arrange for a replacement or refund.

Account and Privacy

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.

To create an account, click on the "Sign Up" button on our website and fill in the required details. You will receive a confirmation email to activate your account.

Yes, we prioritize your privacy and use advanced security measures to protect your personal information. Please review our privacy policy for more details.

To update your account information, log in to your account and go to the "Account Settings" section. Here, you can update your personal details, address, and payment information.